365-day money-back guarantee
Digital products purchased from VIVID (including prior System orders, toolkits, courses, and bundles) are covered. No forms, no hoops, no justification required. Here's exactly how it works.
The short version
If you buy something from VIVID Selling OS and it doesn't land, for any reason, at any point in the first year, email [email protected] with your order number. We'll issue the refund promptly, and your bank or card provider may take 5-10 business days to post it back to your original payment method. We don't ask why. We don't negotiate. We don't try to win you back.
What's covered
- Prior VIVID Selling System orders: 365-day refund window. New System purchases are paused while the book is in progress.
- Global toolkits (individual resources at $17 or $27; bundles at $37, $77, or $97): 365-day refund window.
- The industry courses ($297 each): 365-day refund window.
- The 9-course package ($497 total path; upgrade amount varies by verified credit): 365-day refund window.
- A future printed book: if sold through a third-party seller, that seller's current return policy applies.
Why so long?
The 365-day window gives you time to work through the material and decide whether it fits your practice.
The same window applies to eligible digital products even when you have used them for months.
The one thing we won't do
If you share the ebook, companion playbook, toolkit, or course content publicly, resell it, strip the license and redistribute it, we'll still refund you, but we'll revoke access and note your account. We don't chase people legally for personal-use violations. For commercial redistribution, see the Terms.
How to request a refund
One email. That's it.
- Send to: [email protected]
- Subject: "Refund request"
- Body: Your order number + the email address on the purchase. That's all we need.
You'll get a confirmation reply within one business day. Once issued, the refund usually posts to the original payment method within 5-10 business days, depending on your bank or card provider.
If you're undecided
Ask. Really, email us before you buy if you're on the fence. If you describe your situation we'll tell you honestly whether the product is the right fit. Sometimes the answer is "not yet, take the quiz first." Sometimes it's "the free tools will do what you need." We'd rather have you happy than have a purchase that should not have happened.