Privacy Policy

Introduction

Ian Ross ("we," "us," or "our") operates the VIVID Selling OS website and related services. We are committed to protecting your privacy and ensuring you have a positive experience on our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. Please read this policy carefully. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect information from you in the following ways:

• Contact and quiz information: You can view the 35-question Seller Type Quiz result without an email gate. If you choose to submit the optional results form, your name, email, answers, scores, and result are sent to our course platform to create a report; your email and result category are also sent to Kit. Newsletter enrollment has a separate opt-in. Short-quiz answers and first-week practice notes are saved in your browser so you can resume them; you can clear them from that browser.
• Payment Information: When you purchase our eBook, toolkit bundles, or courses, payment information is processed by Stripe. We do not directly store credit card data.
• Optional measurement: If you allow it, first-party analytics records selected page and funnel events, campaign fields, and a random 30-minute visit identifier shared between our marketing and course sites. Event data excludes quiz answers and scores, practice text, names, email addresses, complete URLs, and referring URLs.

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver our products and services, including eBooks and digital toolkits
• To send you educational content and marketing communications (only if you've opted in)
• To process payments and fulfill orders
• To improve our website and services if you allow optional analytics
• To respond to your inquiries and provide customer support
• To comply with legal obligations

Cookies & Tracking Technologies

Browser storage: Short-quiz answers and first-week practice notes stay in your browser to support resume and download features. Optional measurement is off until you choose to allow it. Your choice is saved in a VIVID consent cookie for up to 180 days. If you allow measurement, a random visit cookie expires after 30 minutes of inactivity and is shared between our marketing and course subdomains; separate browser storage holds campaign attribution and unsent event records. Reopen “Privacy choices” at any time to change your decision. Withdrawing permission stops future events and clears the visit cookie, QA marker, attribution, and event records; it does not clear quiz answers or practice notes.

Optional measurement: Consented events are sent to our first-party course service. The event fields are limited to a page path, canonical funnel event, random event and visit IDs, and selected campaign or context fields such as industry, problem, product, quiz variant, and step. Internal QA visits are marked for exclusion from business reporting. Raw funnel events and checkout-attribution records expire after 90 days through a daily cleanup. Unsent browser events expire after 24 hours. Short-lived, keyed IP hashes help limit abusive requests; raw IP addresses are not stored in funnel event records. At the time of this notice, Google Analytics, Plausible, Meta Pixel, Microsoft Clarity, and Hyros are not configured on this site. First-party measurement is available only after you allow it.

Third-Party Services

We use the following third-party services:

• Stripe: Stripe processes payments for purchases.
• Kit: Quiz and newsletter forms submit contact information to Kit. Newsletter marketing requires the separate opt-in; lifecycle email sequences are currently draft assets and are not activated.
• Substack: Some pages link to the VIVID newsletter on Substack. Subscribing there is handled by Substack.
• AI scoring providers: When you submit an AI Practice Lab response in the course platform, the relevant practice prompt and your response are sent to the configured scoring provider to generate feedback. The platform supports Anthropic and OpenAI. The provider handles that data under its applicable terms and privacy policy; we do not promise immediate deletion or zero retention.

Your Rights and Choices

Access: You have the right to request a copy of the information we hold about you.

Correction: You can request that we correct inaccurate information about you.

Deletion: You may request deletion of your personal data, subject to legal obligations.

Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly.

GDPR Rights (EU Residents): If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, and data portability.

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Email list data is retained until you unsubscribe. Payment records are retained for accounting and legal compliance purposes. Short-quiz answers and first-week notes saved locally remain until you clear that browser storage. Data sent to the course platform or an AI scoring provider follows the applicable service and provider retention terms; contact us if you want to request access or deletion.

Data Security

We use security measures to protect your information and use a payment processor for card transactions. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your personal information.

Do We Sell Your Data?

No. We do not sell, trade, or share your personal information with third parties for marketing purposes. We only share information with third-party service providers as necessary to deliver our services and in accordance with this policy.

Marketing Email

The practice and lifecycle sequences in our project files are inactive review drafts. If a marketing sequence is activated, it will require the relevant opt-in and an unsubscribe option. Product delivery and account emails are separate from marketing consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted to the website. Your continued use of our services constitutes acceptance of the updated policy. We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Operator: Ian Ross