Introduction
Ian Ross ("we," "us," or "our") operates the VIVID Selling OS website and related services. We are committed to protecting your privacy and ensuring you have a positive experience on our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. Please read this policy carefully. If you do not agree with our practices, please do not use our website or services.
Information We Collect
We collect information from you in the following ways:
- Email Information: When you subscribe to our mailing list or sign up for offers, we collect your email address through Kit (ConvertKit) forms.
- Assessment Data: When you take our VIVID Selling assessment, your responses are stored locally on your device. We do not store assessment results on our servers.
- Payment Information: When you purchase our eBook or toolkit bundles, payment information is processed by Kit Commerce. We do not directly store credit card data.
- Usage Information: We may collect information about how you interact with our website, including pages visited and time spent on the site.
- Device Information: We may collect information about your device, including browser type, operating system, and IP address.
How We Use Your Information
We use the information we collect for the following purposes:
- To deliver our products and services, including eBooks and digital toolkits
- To send you educational content and marketing communications (only if you've opted in)
- To process payments and fulfill orders
- To improve our website, products, and services
- To respond to your inquiries and provide customer support
- To comply with legal obligations
- To display personalized advertisements and measure marketing effectiveness
Cookies & Tracking Technologies
localStorage: We use browser localStorage to store your access code and allow you to resume your assessment without re-entering your information. This data is stored only on your local device and is never sent to our servers.
Meta (Facebook) Pixel: We use Meta Pixel to track website usage and measure the effectiveness of our advertising campaigns. This allows us to show you relevant ads on Facebook and other platforms. Meta Pixel may set cookies on your device.
Your Choices: You can opt out of cookies through your browser settings or by disabling cookies. Disabling localStorage will require you to re-enter your access code each time you visit. You can opt out of Meta Pixel tracking through your Meta account settings or using opt-out tools.
Third-Party Services
We use the following third-party services:
- Kit (ConvertKit): We use Kit to manage our email list and process payments for digital products. Kit may collect email addresses and payment information. Visit Kit's privacy policy for more information.
- Meta Pixel: We use Meta's advertising pixel to track conversions and optimize advertising. Visit Meta's privacy policy to learn about your options.
These third parties are contractually required to keep your information confidential and use it only for the purposes described.
Your Rights and Choices
Access: You have the right to request a copy of the information we hold about you.
Correction: You can request that we correct inaccurate information about you.
Deletion: You may request deletion of your personal data, subject to legal obligations.
Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly.
GDPR Rights (EU Residents): If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, and data portability.
To exercise any of these rights, please contact us at [email protected].
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Email list data is retained until you unsubscribe. Payment records are retained for accounting and legal compliance purposes. Assessment data stored locally on your device is retained as long as you keep it in your browser's localStorage.
Data Security
We implement industry-standard security measures to protect your information, including encryption and secure payment processing. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your personal information.
Do We Sell Your Data?
No. We do not sell, trade, or share your personal information with third parties for marketing purposes. We only share information with third-party service providers as necessary to deliver our services and in accordance with this policy.
CAN-SPAM Compliance
All marketing emails we send comply with the CAN-SPAM Act. Every email includes:
- Clear identification of who the email is from
- An accurate subject line
- Physical address of our business
- Clear unsubscribe options
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted to the website. Your continued use of our services constitutes acceptance of the updated policy. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Operator: Ian Ross