Contact

Get in touch

Pick the reason you're reaching out — we'll route your message to the right person. Responses typically within one to two business days.

Quick path: for support, the fastest route is a direct email to [email protected] with your order number. You'll hear back within one business day.
Press kit: bios, headshots, logos, and recent coverage are all on the press page. If you need something specific, the form below routes to Ian directly.
Refunds: see the refund policy. One-email refunds, no forms required.
Teams: if you're installing VIVID across a sales team, a course bundle plus a short onboarding call is usually the right path. Details below.
For support issues, include your order number if you have it.

Prefer email? Send directly to [email protected]. For press, put "Press" in the subject. For speaking, put "Speaking." Ian or the team will route it from there.