VIVID / Home Services / Free practice

Your quote is higher. What is being compared?

Move from a price difference to the work, timing and conditions that matter in this home.

Try the conversation See the course and price →

Two or three decisions. No account needed. Leave with a conversation card you can edit and keep.

“Your quote is higher.”

Fictional teaching example. People, dialogue and product details are invented for practice.

Your role: You are a home-services contractor discussing a written project estimate.

What you know going in

No installation scope, price, repair need or disposal term is confirmed by this scenario.
The competing quote’s exclusions are unknown; do not infer its quality or contents.
Technical findings and project terms must come from an appropriate inspection and the actual written estimates.

Try a decision

What would you say next?

Practice stays in this browser when local saving is available. Use fictional details and download a copy to keep elsewhere.

Follow the complete worked conversation below, or enable JavaScript to make choices and receive feedback.

Inspect the method

A worked conversation

Homeowner
Your quote is higher.
Contractor
Which work items are you comparing?
“Your quote is higher” raises a Money objection at Surface Criteria. First identify what the buyer is comparing; do not defend the number with a slogan.
Homeowner
I need two rooms usable, and the lower quote may not include disposal or the repair.
Contractor
We have not seen their itemization. What would you like clarified in mine?
Direct questioning identifies the buyer’s actual job-to-be-done: usable rooms, disposal and repair assumptions.
Homeowner
Disposal, repair assumptions, and when each room is unavailable.
Contractor
I’ll show those lines in my estimate and mark the repair as pending inspection. We can compare totals when the scope is stable.
Consultative mode makes the written estimate and open inspection items inspectable; it does not diagnose work or the competitor’s quote.
Homeowner
That works. I’ll request the other itemization too.
Contractor
Then we can compare the documents side by side. You can decide whether the scope and timing work for your home.
Recap preserves timing and scope as separate criteria, with the repair finding still open.

A fresh situation

Try the idea somewhere new

A buyer says two quotes cover the same work but warranty terms differ. Neither warranty document is available.

What should you do?

Task-specific feedback; a choice does not establish skill, professional advice, or an industry outcome.

Ask to compare the actual warranty documents and identify issuer, covered items, exclusions and open questions.

This lets the buyer compare verified terms and route interpretation questions to the responsible provider.

Explain your own warranty process first, then ask which difference matters most.

Your process may help later, but the buyer is comparing two sets of terms. Obtain both documents before presenting one process as resolving the difference.

Make it yours

Practise the words before the call

Say your next question aloud once. Listen for whether it invites correction. Then compare it with the worked example.

Read silently or say it aloud. This page does not record you. Keep real client names and private details out of your practice notes.

Continue learning

One conversation is a starting point.

Build the method around the conversations you actually handle: structured lessons, annotated examples, practice labs and resources you can return to before a call.

Explore VIVID Selling for Home Services

$297 once · 365 days of access · Written lessons and practice available now. Course videos are in preparation.