HOMEOWNER
When two quotes differ on warranty terms
A buyer says two quotes cover the same work but warranty terms differ. Neither warranty document is available.
Fictional teaching case; names and details are invented.
WHAT WOULD YOU ASK NEXT?
What should you do?
Ask to compare the actual warranty documents and identify issuer, covered items, exclusions and open questions.
Feedback on this response
This lets the buyer compare verified terms and route interpretation questions to the responsible provider.
Explain your own warranty process first, then ask which difference matters most.
Feedback on this response
Your process may help later, but the buyer is comparing two sets of terms. Obtain both documents before presenting one process as resolving the difference.
