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The Operator Maturity Diagnostic is for readers of
The VIVID Selling Operating System
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Question 1 of 15
OPERATOR MATURITY DIAGNOSTIC
The 7-Layer Diagnostic
15 questions. About five minutes. A self-review across the seven VIVID layers.
7
Layer Scores
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For now
Target
One practice focus
Rate specific habits across the seven layers. The results organize your answers; compare them with a recent conversation before deciding what to practise.
Your personalized path: Your lower self-ratings suggest places to review first. A higher rating can be deferred for now; a call recording or notes may change that priority.
Sales leaders: Have team members take this individually, then discuss patterns alongside observed calls.
Questions 1–3 of 15
Q1 · Layer 2: First Contact
In the first 30 seconds of a cold call, the prospect feels like they are talking to a peer, not being pitched.
Q2 · Layer 2: First Contact
I adapt my opening approach based on what I know about the specific prospect, rather than using the same opener every time.
Q3 · Layer 3: Diagnostic Engine
I ask questions that make the prospect think, not just answer.
Questions 4–6 of 15
Q4 · Layer 3: Diagnostic Engine
I adjust my questioning in real time based on what the prospect reveals, not just following a script.
Q5 · Layer 6: Objection Dissolution
When a prospect raises a concern, my first instinct is to ask a question rather than counter with an argument.
Q6 · Layer 6: Objection Dissolution
I can distinguish between different categories of buyer resistance and respond to each differently.
Questions 7–9 of 15
Q7 · Layer 4: VIVID Architecture
My presentation is built around the specific problems and language the buyer described, using their own words.
Q8 · Layer 6: Objection Dissolution
A business partner tells your prospect: "I don't think this is the right time." What type of objection is this?
Practice scenario only: “not the right time” does not identify an objection category by itself. Ask what is behind the concern; this answer is not included in your scores.
Q9 · Layer 4: VIVID Architecture
Every proposal I send references specific moments from the conversation, not a generic template.
Questions 10–12 of 15
Q10 · Layer 5: Guided Persuasion
The buyer states the conclusion before I do. They arrive at it through questions and framing I designed.
Q11 · Layer 5: Guided Persuasion
I ask questions that surface what the buyer believes, not just what they want.
Q12 · Layer 7: The Observer
After every call, I identify: what worked, what the resistance was, and what I would do differently.
Questions 13–15 of 15
Q13 · Layer 1: Internal State
I maintain the same calm energy on a $5K call and a $500K call. My internal state does not leak.
Q14 · Layer 1: Internal State
I run a specific pre-call protocol that calibrates my state, reviews the buyer, and sets my diagnostic frame.
Q15 · Layer 7: The Observer
I can map my own conversation to a specific framework, name which techniques I used, and explain why.
You have started the self-review. Keep going to see ratings across all seven layers.
You have answered prompts from four layers. The next item asks you to classify a possible objection.
Three questions left. These cover Internal State and The Observer.
What's your biggest sales challenge right now?
Calculating your results across all 7 layers...
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How to use this review: These ratings reflect your answers, not an observed sales outcome. Start with one lower-rated habit, verify it against a real call, and choose a resource only if it fits that practice goal.
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