CLIENT
When a person asks whether a dependent is covered
A person with an individual policy asks whether a new dependent is covered. No policy or endorsement has been reviewed.
Fictional teaching case; names and details are invented.
WHAT WOULD YOU ASK NEXT?
What is the responsible next step?
Ask to review the current policy and relevant endorsement with the person, then identify what remains to confirm with the insurer.
Feedback on this response
This anchors the discussion in actual terms and routes unresolved coverage questions to the source responsible for them.
Begin by asking what protection the person wants for the dependent, then discuss whether the existing amount seems suitable.
Feedback on this response
A needs discussion may be useful later. The immediate question is about what the current policy says; beginning with amounts leaves that question unanswered.
