CLIENT
When a client asks what a new service includes
A client values their advisor but receives a proposal describing a new service. They ask what is included and what is extra.
Fictional teaching case; names and details are invented.
WHAT WOULD YOU ASK NEXT?
How should you help them compare?
Use the written scope and fee disclosures to list included services, exclusions and questions for the client to ask.
Feedback on this response
This supports a transparent comparison without recommending a change or interpreting the client’s investments.
Describe your meeting process and ask whether the client would find that approach useful.
Feedback on this response
Your meeting process is one part of scope. The client asked what is included versus extra; start with the written scope and fees so that answer stays clear.
